Complaints Handling and Disputes

EcoBright IT & Facilities Services Limited is an independent company that delivers IT and communications services to business customers. EcoBright IT & Facilities Services Limited do not provide all the component parts that make up our service offering, we do however take responsibility for services we provide. We liaise with our supply chain to maintain service levels and delivery.

We make every effort to maintain the highest levels of customer satisfaction with all of our services and products, however even while trying as hard as we can, things can go wrong. We take all complaints extremely seriously and aim to resolve them in a timely manner.

If you have a complaint about any part of our business or services, please get in contact with our customer services team using the following details;

  • Call us on 01489 23 23 40
  • Email us on customerservices@ecobrightitfm.co.uk
  • Write to us at Customer Services Team, EcoBright IT & Facilities Services Limited, 4500 Parkway, Solent Business Park, Whiteley, PO15 7AZ

We will respond to all customer contacts within 5 working days.

To report domain abuse please send details to abuse@ecobrightit.co.uk